iOS – Checkout 51 Help Desk

What Should I Do If My App Got Stuck "Installing" When I Tried to Update?

If your app is stuck on "installing," try the following steps:

1. Ensure you have a stable internet connection.
2. Restart your device.
3. Delete the app and reinstall it from the App Store.
4. Check for any available software updates for your device.
5. If the issue persists, contact support for further assistance.

Getting My Balance Back If My Account Balance Says "Null"

If your account balance displays as "null," follow these steps:

1. Log out of your account and log back in.
2. Clear the app's cache in your device settings.
3. Ensure that you are using the latest version of the app.
4. If the issue continues, reach out to customer support for help.