Claims & Receipts – Checkout 51 Help Desk
Claims and Receipts
Common Issues
- I submitted the wrong receipt
- I claimed a "Buy 2/3/..." offer multiple times and was only credited once. Why?
- I was notified that information was missing from my receipt.
- My barcode won't scan
- My claim wasn't approved
- I bought multiples of an item, but only claimed it once. How can I add it to my receipt?
- What to do if I hit "submit" too early and only sent part of my receipt
- What to do if I have a receipt that won't fit in a single photo
- I'm trying to take photos of my receipts, but they keep coming out blurry
- I was notified that my receipt had already been uploaded.
- I was notified that my receipt was too hard to read.
- I was notified that the date on my receipt was out of the valid date range.
- Claiming an item that's not on my list anymore
- Only some of the claims on my receipt were approved
- I uploaded my receipt again and received a message saying that the offer was already claimed. What does this mean?
- My claim wasn't approved because the item was not found on receipt, or a manufacturer coupon was used.
- I just uploaded a receipt but my Account page shows 0 receipts pending
- **I was informed that my receipt is from the wrong region / in the wrong language.